Contact Non Gamstop Casinos

Got a question about something you've read on chinanow.org.uk, spotted an error, or want to flag a change at one of the sites we cover? This page explains how to reach us and what kind of enquiries we can actually help with.

How to Reach the Team

Email is the best way to get hold of us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the work for us. Most messages get a response within two working days, though it can take a little longer if we're mid-way through updating our reviews or checking a new operator.

A short explanation of what your message is about helps us route it to the right person faster. If you're writing about a specific brand, mentioning its name — for example one of those covered on our best non Gamstop casinos guide — saves everyone time.

What We Can Help With

We get a broad range of messages, and most fall into one of these categories:

Questions about how casinos not on Gamstop work — how self-exclusion schemes interact with sites operating outside them, what to check before you sign up, or how our ratings are put together.
Corrections — bonus terms, wagering requirements and licensing details at gambling sites not on Gamstop change often. If something we've published looks out of date, tell us and we'll look into it.
Feedback on a listed brand — if you've dealt with one of the operators featured on the site, such as Betmica, Kikibet or any other name on our list, and had an experience worth sharing, we're glad to hear it.
Content suggestions — ideas for topics readers would find useful, whether that's payment methods, game categories, or how UK licensing compares with offshore alternatives.
Partnership or editorial enquiries — if you represent an operator or media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.

Before You Get in Touch About a Specific Casino

If your question relates to an account issue, a withdrawal, or a bonus dispute at a particular casino, that's a matter for the operator's own support team rather than ours — we're an independent comparison site and don't hold customer accounts or process payments on behalf of any brand. We can, however, take note of patterns in reader feedback, and repeated concerns about a listed site do factor into how we review and rank it over time.

A Note on Responsible Gambling

If your message touches on wanting more control over your gambling, or concern for someone else's, say so plainly in your email. We won't lecture you, but we can point you towards general information on how self-exclusion and account controls work, and what to consider if you're weighing up whether a site outside Gamstop is right for you at this stage. All the operators we cover are intended for players aged 18 and over.

What Happens Once You've Sent Your Message

Every email is reviewed individually. Simple queries — a broken link, a question about an offer's terms, a request to correct a detail — are usually turned around quickly. Anything requiring us to re-check a casino's current terms, payment options or bonus conditions can take a bit longer, since we verify details against what the operator currently publishes before updating anything on our site.

We'd rather take the extra day and get it right than send back a guess.

Still Deciding Where to Play?

If your question is really about which site suits you rather than something you need to ask us directly, our guide to the best non Gamstop casinos covers how we rate and rank operators, what to look for in a welcome offer, and the practical differences between the brands currently listed. Otherwise, drop us a line — we read everything that comes in.